Frequently Asked Questions
About Our Products
What kinds of products do you offer?
Totul offers a selection of home and lifestyle pieces across kitchen and dining, organization, storage, bedding, bath, décor, and everyday home essentials.
What materials are offered?
Materials vary by product. Our collection includes items made from materials such as cotton, bamboo, stainless steel, porcelain, wood, glass, and synthetic fabrics. Material details are listed on each product page.
Do you offer faux fur products?
Yes. Some bedding and textile items in our collection are made with synthetic faux fur materials.
How do you choose what to sell?
We look for home and lifestyle pieces that feel practical, visually appealing, and well suited to everyday living.
Ordering & Shipping
How does shipping work?
Orders are fulfilled through our supplier and fulfillment network, and shipping times may vary by item.
Do you ship internationally?
No. At this time, Totul.Shop only ships within the United States.
How can I track my order?
Once your order ships, tracking information will be sent by email when available.
What if my order arrives damaged?
If your item arrives damaged, please contact us promptly with your order number and photos so we can assist you.
Returns & Exchanges
What is your return policy?
Eligible returns are accepted according to our return policy. Items must generally be unused and returned in their original condition.
How do I start a return?
Contact us with your order details and the item you would like to return, and we’ll provide the next steps.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return and the item involved.
Product Care
How do I care for textiles?
Care instructions vary by item. Please review the product page and any included care label for product-specific guidance.
How do I care for kitchenware and food containers?
Care instructions vary depending on the material and item. Please refer to the product page for the most accurate care information.
Are porcelain and glass items dishwasher-safe?
Dishwasher safety varies by item. Please review the product page for care details before use.
About Totul.Shop
What is Totul.Shop?
Totul.Shop is an online-only home and lifestyle store offering a curated selection of pieces for everyday living.
Do you have a physical store?
No. Totul.Shop operates exclusively online.
Who operates Totul.Shop?
Totul.Shop is operated by Popovici LLC.
Customer Support
How can I contact you?
Email: info@totulshop.com
Phone: 516-662-5672
Contact page: https://totul.shop/pages/contact