Frequently Asked Questions
About Our Products
What kinds of products do you offer?
Totul offers thoughtfully curated home and lifestyle pieces across kitchen and dining, organization, storage, bedding, bath, décor, kids, and everyday home essentials—with something for every member of the family.
What materials are offered?
Materials vary by product. Our collection includes items made from materials such as cotton, bamboo, stainless steel, porcelain, wood, glass, and synthetic fabrics. Material details are listed on each product page.
Do you offer faux fur products?
Yes. Some bedding and textile items in our collection are made with synthetic faux fur materials.
How do you choose what to sell?
We look for home and lifestyle pieces that combine style, function, and everyday appeal while fitting naturally into the home.
Ordering & Shipping
How does shipping work?
Orders are fulfilled through our supplier and fulfillment network, and shipping times may vary by item. Estimated shipping information is provided when available.
Do you ship internationally?
No. At this time, Totul.Shop ships within the United States only.
How can I track my order?
Once your order ships, tracking information will be sent by email when available.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. Because orders may be processed quickly, we cannot guarantee that changes or cancellations will be possible after an order has been submitted.
What if my order arrives damaged?
If your item arrives damaged, please contact us promptly with your order number and photos of the item and packaging so we can assist you.
What if I receive the wrong or missing item?
Please contact us promptly with your order number and details about the issue. Photos may be requested so we can investigate and help resolve the problem.
Returns & Exchanges
What is your return policy?
Eligible returns are accepted in accordance with our return policy. Items must generally be unused and returned in their original condition. Please review our full return policy for eligibility and additional details.
How do I start a return?
Contact us with your order details and the item you would like to return, and we’ll provide the next steps.
Who pays for return shipping?
Return shipping responsibility may vary depending on the reason for the return and the item involved. Please refer to our return policy or contact us for assistance.
How long does it take to receive a refund?
Once an approved return is received and inspected, refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider.
Product Care
How do I care for textiles?
Care instructions vary by item. Please review the product page and any included care label for product-specific guidance.
How do I care for kitchenware and food containers?
Care instructions vary depending on the material and item. Please refer to the product page for the most accurate care information.
Are porcelain and glass items dishwasher-safe?
Dishwasher safety varies by item. Please review the product page and any included care instructions before use.
About Totul.Shop
What is Totul.Shop?
Totul.Shop is an online-only home and lifestyle store offering thoughtfully curated pieces for everyday living, with selections for the home and every member of the family.
Do you have a physical store?
No. Totul.Shop operates exclusively online.
Who operates Totul.Shop?
Totul.Shop is operated by Popovici LLC.
Customer Support
How can I contact you?
Email: info@totulshop.com
Phone: 516-662-5672
Contact page: https://totul.shop/pages/contact