Frequently Asked Questions
About Our Products
What materials do you use?
We prioritize natural, safe materials including organic cotton, bamboo, stainless steel, porcelain, silk, wood, and glass. We avoid plastics in food-contact items and choose cruelty-free alternatives like faux fur for bedding. Every product listing includes detailed material information.
Are your products safe for children?
Yes. Our children's essentials are made from food-grade stainless steel, natural wood, and bamboo textiles—materials chosen specifically because they're safe for little ones.
Is your faux fur really cruelty-free?
Absolutely. All our faux fur bedding and textiles are synthetic alternatives that deliver the same luxurious feel without using animal products.
Do you use BPA-free materials?
Yes. Our food storage containers and tableware are made from stainless steel, glass, porcelain, and wood—naturally BPA-free materials.
Ordering & Shipping
How does shipping work?
We partner with trusted suppliers and manufacturers who ship directly to you. This allows us to offer premium products at reasonable prices while maintaining quality standards. For detailed shipping times and costs, please see our Shipping Policy.
Do you ship internationally?
Currently, we ship primarily within the United States. Please contact us if you have questions about international shipping.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery.
What if my item arrives damaged?
We're here to help. Contact us immediately with photos of the damage, and we'll work with you to resolve the issue.
Returns & Exchanges
What is your return policy?
We want you to love what you order. If something isn't right, please contact us within 30 days of delivery to discuss a return or exchange. Items must be unused and in original packaging.
How do I start a return?
Visit our Contact page and let us know which item you'd like to return and why. We'll guide you through the process.
Who pays for return shipping?
Return shipping policies vary depending on the reason for return. We'll provide details when you initiate your return request.
Product Care
How do I care for organic cotton and bamboo textiles?
Machine wash cold on gentle cycle and tumble dry low. Avoid bleach and fabric softeners to preserve the natural fibers.
How do I clean stainless steel containers?
Hand wash with warm soapy water or place in the dishwasher. Avoid abrasive scrubbers that can scratch the surface.
How do I care for faux fur bedding?
Machine wash cold on gentle cycle and tumble dry on low heat. Fluff occasionally to maintain texture.
Can I put porcelain and glass items in the dishwasher?
Most of our porcelain and glass pieces are dishwasher-safe, but always check the specific product listing for care instructions.
About Totul.Shop
What does "Totul" mean?
Totul means "everything" in Romanian—a nod to creating a home where everything has its place, everything is beautiful, and everything is safe.
How do you choose what to sell?
We look for products that are both beautiful and functional, made with safe materials whenever possible. We'd rather offer 20 great options than 200 mediocre ones.
Do you have a physical store?
We're online-only, which helps us keep prices reasonable while maintaining high quality standards.
Still Have Questions?
We're here to help. Visit our Contact page or email us directly.
Totul.Shop – Organized, beautiful, safe.